Our goal is to build relationships and friendships that last for years. Sometimes, under the pressures of work, misunderstandings, or even on tough days, we might lose sight of this. However, the true reward is seeing the customer’s happy face after our visit or receiving an appreciative email about the service we provided.

Service is not always straightforward, as it requires cooperation between the supplier and the customer. Honesty is key to this collaboration. With hundreds of thousands of products available, it’s challenging to have in-depth knowledge of each one. Manufacturers often introduce updates, new software, or firmware improvements that, while beneficial, can sometimes create challenges with existing setups.

A service engineer is much like a doctor, working with new “patients” and needing time to understand the symptoms before resolving the issue. However, just like a doctor, we have ways to prevent problems and minimize challenges. Our “Diamond” Support include:

• Setting up remote support

• Conducting regular preventive maintenance visits

• Providing onsite support

• Performing audit

• Holding SDM (Service Delivery Management) meetings

Our Service Level Agreement (SLA) is tailored to your needs, taking into account room availability and the urgency of resolving the issue.

Support

• Preventive Maintenance Check

• Service Visit

• Onsite Support

• Remote Support

Tech Consultancy

• Audit

• Site Survey

• AV Project Running

• Service Delivery Manager (SDM)

• Building Management Systems (BMS)

Hardware & Software Support 

• MTR Re-image

• Component Reconditioning