An SDM (Service Delivery Manager) is a professional dedicated to ensuring the efficient delivery of services to customers, maintaining high service quality, and managing customer satisfaction. Acting as a vital bridge between the client and the service provider, the SDM oversees the service delivery process to meet agreed-upon standards and fulfill contractual obligations.
We believe that an account manager should naturally embody this role. That’s why we include SDM support at no additional cost as part of our maintenance contracts.
For clients seeking enhanced services, such as detailed reporting, tailored improvement plans, or advanced service strategies, we also offer comprehensive SDM services.
Benefits of an SDM
An SDM provides:
Customer Relationship Management: Building and nurturing strong client relationships.
Service Quality Assurance: Ensuring services meet or exceed agreed-upon standards.
Team Coordination: Collaborating across teams to deliver seamless service.
Incident and Problem Management: Handling and resolving issues efficiently.
Contract and SLA Management: Monitoring and managing service agreements.
Process Improvement: Identifying and implementing improvements for better outcomes.
Risk and Compliance Management: Ensuring adherence to regulatory and contractual requirements.
Financial and Resource Management: Optimizing resources and managing budgets effectively.
Reporting and Documentation: Providing detailed insights and documentation for accountability. *
With an SDM, you gain a dedicated partner focused on delivering exceptional service and driving continuous improvement.
*Additional Cost
