“Acceptance Into Service (AIS) is the process of handing over a product, system, or service from the delivery team to the customer, confirming it’s ready to use. It ensures everything works as expected, meets agreed requirements, and that the customer has what they need to operate and maintain it effectively.”
At first glance, AIS seems simple. However, it’s a complex process requiring experience, coordination, and meticulous planning.
With over five years of experience in building and refining the AIS process, we have developed unique methodologies, processes, and tools. By working closely with presales, installation, project, procurement, service, and contract teams, we ensure the process is seamless and effective.
The AIS Journey: Starting and Ending with the Customer
At the heart of AIS is the customer. The process begins with identifying their needs and ends with delivering an exceptional product that meets or exceeds their expectations. Here’s how we achieve this:
Service Team: Initiates conversations about upgrades and identifies areas for improvement.
Presales: Engages with the customer to determine the best solution and communicates this to the project team.
Project Engineering: Collaborates with the project team to create an efficient implementation plan.
Procurement: Sources, purchases, and inspects all necessary goods.
Installation Team: Delivers high-quality products and systems.
Contract Team: Updates records to reflect the new systems.
Service Team: Ensures ongoing exceptional support and maintenance.
This synergy between departments ensures a single, unified goal: making the customer happy by delivering a high-quality product designed for long-term use.
Why AIS is Important
Ensures Quality: Confirms the delivered system meets all standards and is ready for operational use.
Minimizes Risks: Reduces the likelihood of post-implementation operational issues.
Promotes Transparency: Clearly defines when ownership and responsibility transition to the customer.
Builds Trust: Demonstrates accountability and fosters strong provider-customer relationships.
Supports Maintenance: Provides customers with the tools and knowledge to maintain and troubleshoot the system effectively.
Comprehensive Documentation: Includes detailed user manuals, technical guides, maintenance procedures, and agreed training materials.
Our Belief in Synergy
We firmly believe in the power of collaboration and synergy across all departments. Our expertise enables us to foster this collaboration, ensuring that every AIS process is executed flawlessly and with the customer’s satisfaction as the ultimate priority.
